I know you want to reply. I know you want to give them a piece of your mind. Don’t. This moment is crucial for your business no matter how big or small. Hear it from the mouth of successful entrepreneurs themselves as to the best way to respond online to clients or customers so that you don’t put your reputation at risk!
Don’t Engage Online
“It’s so tempting to want to acknowledge, better understand or fix a complaint online. While you certainly want to address the issue for the customer — so that the complaint is a footnote rather than a reoccurring theme in your online profile — you don’t exhibit professionalism when you handle your business in an online chat forum. Get the customer’s contact info, then take it offline.” ~ Alexia Vernon, Alexia Vernon Empowerment LLC
From Angry to Advocate
“Many times, your angriest client can become your best advocate. Chances are good that you can make them happier then they were before their problem. Angry clients need help, and you need to give it to them to make them happy. You may have to invest some more money or time, but the payoff will be worth it for you in the long term.” ~ Louis Lautman, Young Entrepreneur Society
Honesty Travels Far
“People know when you’re saying a few prepared sentences to get them to relax. Determine what the client/customer is upset about, reading between the lines if you must, then have an honest conversation about how you will remedy it. Doing this out in the open on your social networks can show the character of your company, and if the person is being irrational, your community will recognize it.” ~ Pete Chatmon, Double7 Images
“This might sound contrarian, but often, it’s the right thing to do, especially if you’ve followed all the other great advice in this article. Of course, refund their money if that’s an issue, and wish them the best. Just remember, you can’t service everyone and it’s best to focus your energy on clients and customers who are the right fit and alignment for your business.” ~ Michael Margolis, Get Storied
We want to help YOU!
The Grow Girl Fund has been created by Alexis to aid entrepreneurs and small business with financial support! Applying to be a recipient is COMPLETELY FREE, takes 2 MINUTES, & the requirements can easily be met to ensure you have maximized your opportunity! You could have the opportunity to receive $100-$500+ in financial support from entrepreneurs JUST LIKE YOU!
Requirements include being 18 years of age or older, providing proof of a business/service, & to like and follow FMR on Facebook & Instagram!
Click Here to Apply or Donate:https://www.finemelaninroses.com/thegrowgirlfund